Returns and Refunds
Please check sizing carefully and ask all the questions you need to upfront. We want you to be pleased with your purchase, so you are welcome to return your order for a store credit (less 15%) within 30 days from the time of purchase, and for any reason at all.
Please follow these steps:
- Items are credited to the amount the item is CURRENTLY selling for.
- Returned items must be sent within 30 days back to us, and with a tracking number.
- Returned items will incur a 15% fee to cover restocking and processing.
- Items must be in NEW condition – in the original packing, no wear, tags still attached, receipt for purchase, unaltered and completely unworn.
- Sale items are final sales, but size exchanges are available when possible.
- Please email us with the tracking number and reason for return.
- We are not responsible for lost, stolen or damaged items.
Upon arrival, your return will be processed within a 5-day period, and we’ll send you an email with an online credit code.
Please send your return to: Saddlebum, Box 737, Caroline Alberta T0M 0M0.
Questions? Send us an e-mail at firstname.lastname@example.org